Return Policy

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This Return Policy outlines the terms and conditions for returning products and services purchased from Ghakleonthronin. Please read this policy carefully before making a purchase.

Return Period

You have the right to return products within 14 days of delivery, in accordance with UK consumer protection legislation. The return period begins on the day you receive the product.

For custom installations and bespoke services, different terms may apply as specified in your service agreement. Please refer to your specific contract for details regarding cancellation and return rights for custom work.

Return Conditions

To be eligible for a return, products must meet the following conditions:

• Products must be in their original condition, unused, and uninstalled
• All original packaging, documentation, and accessories must be included
• Products must not show signs of damage, wear, or modification
• Proof of purchase must be provided

We reserve the right to refuse returns that do not meet these conditions or to deduct from the refund amount to account for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

Cost of Return Shipping

If you are returning a product because it is faulty, incorrect, or not as described, we will cover the cost of return shipping. In all other cases, you are responsible for the cost of returning the product to us.

We recommend using a tracked shipping service and retaining proof of postage. We are not responsible for items lost in transit during return shipping unless we have arranged the return ourselves.

Return Process

To initiate a return, please contact us using the contact information provided below. We will provide you with a return authorisation and instructions for returning the product.

Once we receive your return request, we will process it within 5 business days. After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 10 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or bespoke installations that have been specifically designed and produced for you
• Products that have been installed, modified, or altered
• Products damaged due to misuse, negligence, or accidents
• Digital products or services that have been fully delivered
• Products returned after the 14-day return period

General Legal Requirements

This Return Policy complies with UK consumer protection laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Your statutory rights are not affected by this policy.

If a product is faulty, not as described, or does not match the sample shown, you have additional rights under consumer protection legislation, including the right to a repair, replacement, or full refund.

Order Cancellation Policy

You may cancel your order before it is dispatched or before work begins on custom installations. To cancel an order, please contact us immediately using the contact information provided below.

If you cancel an order before dispatch or before work begins, you will receive a full refund. If work has already begun on a custom installation, cancellation terms will be as specified in your service agreement.

Once an order has been dispatched or installation has begun, standard return procedures apply as outlined in this policy.

Refund Procedure

Refunds will be issued to the original payment method used for the purchase. We will process refunds within 10 business days of receiving and inspecting the returned product.

If you paid by credit or debit card, the refund will appear on your statement within 5-10 business days, depending on your bank's processing times. For other payment methods, refund processing times may vary.

Please note that we cannot refund shipping costs unless the return is due to our error or a faulty product. Original shipping fees are non-refundable for returns made for reasons other than fault or error on our part.

Contact Information

For returns, cancellations, or questions about this policy, please contact us:

Ghakleonthronin
86 Princess St
Manchester M1 6NG
United Kingdom
Email: callme@ghakleonthronin.world
Phone: +44 161 806 0871

When contacting us about a return, please include your order number, the reason for return, and any relevant photographs if the product is damaged.